The Water Damage Restoration Process

When your residential home or commercial property has experience water damage, you will more than likely have a million questions running through your head. In addition to being experts in water damage repair and mitigation, our team here at SERVPRO of Shakopee/Savage/Prior Lake prides itself on communication and customer care.

We understand that when we show up at your home or business, it can be during very stressful times. Our job is not only to handle the cleanup, but to ensure that you as a customer understand the water damage restoration steps and plan involved in restoring your property.

Our six general water damage restoration steps are outlined below. We go through each step to ensure that nothing has been missed and that your home or business is returned to normal as quickly as possible. Our goal from the start it to make your water damage incident “Like it never even happened.”

By having an in-house Reconstruction Division, we are able to not only mitigate your water damage, but we can help repair and replace any damaged materials afterwards. From the bottom of the foundation to the top of the highest point on your roof, we have the reconstruction capabilities to get our property back to its preloss condition. 

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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

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